10 Jobs in Landover, MD
Marriott International, Inc. is Hiring a Guest Experience Specialist Near Landover, MD
Job Number 24074471
Job Category Rooms & Guest Services Operations
Location Courtyard New Carrollton Landover, 8330 Corporate Drive, Landover, Maryland, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.Job Summary
Full Time
Accommodations
$50k-65k (estimate)
03/30/2024
04/26/2025
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Related Companies
About Marriott International, Inc.
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The job skills required for Guest Experience Specialist include Initiative, Confidentiality, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Experience Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Experience Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Experience Specialist positions, which can be used as a reference in future career path planning. As a Guest Experience Specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Specialist. You can explore the career advancement for a Guest Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Specialist job description and responsibilities
A successful guest specialist must be able to properly greet guests and make them feel at home.
03/11/2022: Springfield, OR
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/28/2021: Vineland, NJ
Guest Experience Specialists lead their team members to accomplish day-to-day and big picture goals.
02/15/2022: Helena, MT
Guest specialists assume responsibility over safety of their guests and supervise other staff members when necessary.
01/30/2022: Eugene, OR
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
02/26/2022: Longview, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Specialist jobs
Compensation depends on work experience, job location, bonus, benefits and other factors.
01/15/2022: Pocatello, ID
Customer experience analysts may create and track metrics to quantify the customer experience.
03/17/2022: Fort Worth, TX
They are like puzzle pieces.
12/20/2021: Macon, GA
Customer experience specialists at B2C companies should have great writing and communication skills, with the ability to think creatively on a larger scope.
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Customer experience specialists at these companies should be data-driven and focused on building relationships.
03/10/2022: Richmond, VA
Step 3: View the best colleges and universities for Guest Experience Specialist.
